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Frequently Asked Questions (FAQ)

Knowledge is the path to success

Usual questions



  • What is BTCS Medical Tourism?
  • Why should I choose BTCS?
  • What services are included in your package?
  • How do I start the process?
  • Do you help with visas?
  • How much does it cost to use your services?
  • Do you work with international health insurance?
  • Will I get a detailed cost breakdown before I travel?
  • Which hospitals do you work with?
  • Can I get a second opinion through BTCS?
  • What if there are complications after I return home?
  • Our agency would like to refer patients to BTCS. How can we partner with you?
  • What support do you provide to partner agencies?
  • How are commissions handled?
What is BTCS Medical Tourism?

BTCS (Basumati Tourism and Consultancy Service) is a premier medical tourism facilitator based in Bangladesh. We specialize in managing end-to-end medical travel for patients seeking high-quality, affordable treatment in our partner hospitals in Thailand and Singapore.

Why should I choose BTCS?

We are your single point of contact for a seamless healthcare journey. Our advantages include:
● Partnerships with JCI-accredited hospitals.
● End-to-end service: from hospital selection to travel and 24/7 in-country support.
● Expertise in international insurance facilitation and direct billing.
● Transparent pricing and personalized care.

What services are included in your package?

Our comprehensive service includes:
● Medical Coordination: Free doctor and hospital selection, appointment scheduling, and treatment cost estimation.
● Travel & Logistics: Medical visa assistance, flight and hotel booking, and airport transfers.
● Concierge Support: 24/7 local support, language interpretation, and personal care manager.

How do I start the process?

Simply contact us via phone, email, or our website form. We will have a detailed consultation to understand your medical needs, after which we will provide a proposed treatment plan, hospital options, and a transparent cost estimate.

Do you help with visas?

Yes, we provide complete guidance and necessary documentation support for obtaining a medical visa for Thailand or Singapore.

How much does it cost to use your services?

Our facilitation service is free for patients. Our costs are covered by our partner hospitals. You only pay for your actual medical treatment and travel expenses.

Do you work with international health insurance?

Absolutely. We have dedicated expertise in international insurance facilitation. We can coordinate pre-authorizations, handle documentation, and have direct billing arrangements with many leading providers to minimize your upfront payment.

Will I get a detailed cost breakdown before I travel?

Yes. We believe in 100% cost transparency. You will receive a detailed, line-by-line cost estimate from the hospital for your treatment before you make any financial commitment.

Which hospitals do you work with?

We partner exclusively with top-tier, JCI-accredited hospitals in Thailand (e.g., Bumrungrad, Samitivej, Bangkok Hospital) and Singapore (e.g., Mount Elizabeth, Gleneagles, Farrer Park). This ensures you receive world-class care.

Can I get a second opinion through BTCS?

Yes. We can arrange for a virtual or in-person second opinion from leading specialists at our partner hospitals to help you make an informed decision.

What if there are complications after I return home?

We coordinate your post-treatment follow-up care. Our partner hospitals provide detailed discharge reports and are available for online consultations. We remain your point of contact for any necessary follow-up with the hospital.

Our agency would like to refer patients to BTCS. How can we partner with you?

We welcome partnerships with travel agencies, clinics, and brokers. Please get in touch with our Manager, Summaya Abedin Juhi, at btcstourism@gmail.com /summaya@btcs.net.bd or +880 1991-196710 to discuss a mutually beneficial collaboration model, including commission structures and lead management.

What support do you provide to partner agencies?

We provide our partners with comprehensive marketing materials, regular updates on our services and hospital partners, a dedicated point of contact, and transparent reporting on patient status.

How are commissions handled?

We offer timely and transparent commission payments for referred patients. The specific terms and structure are discussed and agreed upon in our partnership agreement.




About BTCS


Around the world, top-notch healthcare professionals and advanced facilities offer excellent treatment, but many patients face barriers to accessing this care. Our mission is to make medical tourism accessible, safe, and seamless, ensuring you receive the best care available, wherever you are.



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